Privacy Policy

Introduction

At ee44, we take the privacy of our players seriously. This Privacy Policy describes how ee44 collects, uses, stores, and protects the personal information you provide when using our online casino and sports betting services. By accessing or registering an account on ee44.ws, you agree to the practices described in this document.

This policy applies to all users based in Bangladesh and abroad who access our platform. We are committed to maintaining the trust you place in us by handling your data responsibly, transparently, and securely at all times.

If you have any questions about how your personal data is handled, please contact our support team at [email protected]. We aim to respond to all data-related enquiries within 72 hours.

Information We Collect

When you create an account or use our platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national ID or passport number where required for verification.
• Contact information: email address, mobile phone number, and billing or residential address in Bangladesh.
• Financial information: deposit and withdrawal transaction records, preferred payment method (such as bKash, Nagad, Rocket, or Upay), and transaction identifiers.
• Usage data: pages visited, games played, betting history, session duration, device type, browser version, and IP address.
• Communication records: messages sent to our customer support team via email or live chat, including queries, complaints, and feedback.
• Technical data: cookies, log files, referral URLs, and device fingerprint data collected automatically when you use our website.

We do not knowingly collect information from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will promptly delete that information from our records.

How We Use Your Information

ee44 uses your personal information only for legitimate purposes related to delivering and improving our services. Specifically, we use your data to:

• Verify your identity and process your registration in compliance with our Know Your Customer (KYC) obligations.
• Process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Personalise your gaming experience by recommending relevant games, promotions, and cricket or slots content tailored to your activity on ee44.
• Send you transactional and account-related notifications, including deposit confirmations, withdrawal updates, and security alerts.
• Detect, investigate, and prevent fraud, money laundering, and any other activity that violates our Terms & Conditions or applicable law.
• Comply with responsible gaming obligations, including flagging and assisting players who may exhibit signs of problem gambling.

Our Privacy Commitments

Sharing of Your Information

ee44 does not sell or share your personal data with third parties for marketing purposes. We may share limited data with trusted service providers strictly for operational reasons, including:

• Payment processors and financial service partners (such as bKash, Nagad, Dutch-Bangla Bank) who need your transaction details to facilitate deposits and withdrawals.
• Identity verification and fraud prevention providers who assist us in meeting our KYC obligations and maintaining platform security.
• Regulatory or law-enforcement authorities where we are legally required to disclose information under applicable laws.

All third-party service providers we work with are bound by confidentiality agreements and are permitted to use your data only for the specific purpose for which it was shared. They may not use your data for their own commercial interests.

Cookies and Tracking Technologies

ee44 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze platform usage patterns. Cookies are small text files stored on your device that help us deliver a more personalized and efficient service.

You may adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on the ee44 platform, including login session persistence and personalized game recommendations.

Data Retention

We retain your personal data for as long as your account remains active or as required to provide you with our services. If you close your account, we will retain certain records for a period required by applicable financial regulations and anti-money laundering obligations, which is typically a minimum of five years from the date of account closure.

Data that is no longer required for operational or regulatory purposes will be securely deleted or anonymised in accordance with our internal data retention schedule.

Your Rights Over Your Data

As a user of ee44, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right to erasure: under certain circumstances, you may request deletion of your personal data, subject to any overriding retention obligations.
• Right to restriction: you may ask us to restrict the processing of your data while any dispute or accuracy concern is being investigated.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.

We will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Third-Party Payment Partners

ee44 integrates with trusted payment platforms commonly used in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard. When you initiate a deposit or withdrawal, you are redirected to or interacting with a third-party payment interface governed by that provider's own privacy policy and terms of service.

We recommend reviewing the privacy policies of any payment provider you use alongside our platform. ee44 does not store full card numbers or mobile banking PINs — such sensitive credentials are handled exclusively by the payment provider's own secure infrastructure.

Security Measures

ee44 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our platform uses SSL/TLS encryption for all data in transit, and we apply access controls, role-based permissions, and audit trails to data at rest.

Despite these measures, no method of data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and any applicable regulatory authority promptly.

Children and Minors

ee44 is strictly an adult platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect, use, or retain personal data from anyone under the age of 21. If you believe a minor has registered an account or provided personal data to us, please contact [email protected] immediately so that we can take appropriate action.

Changes to This Privacy Policy

ee44 reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon publication on this page. We will notify registered users of material changes via email or an in-platform notice where reasonably practicable.

We encourage you to review this page periodically to stay informed of how we protect your data. Your continued use of ee44 following the publication of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our support team is available 24/7 to assist you. Please reach us by email at:

[email protected]